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Training tools for developing great people skills.

Supervisor Communication Skills

Supervisor Communication Skills
Digital Download
Item ID:2750E1SCS
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In general, there are four basic purposes of communication: To inform, topersuade, to ask a question, or to learn. It's as important to know what youdon't want as it is to know what you do want.

In this course, you will learn the importance of assertive speaking – askingdirectly for what you need from others without being aggressive. You willdiscover techniques for holding others accountable while also creating andpracticing the art of equitable compromise.

Available as classroom training and as a self-study e-learningprogram, Supervisor Communication Skills is part of the Reproducible Training Library, a full suite of unlimited-usecontent that's downloadable, customizable, and reproducible. Easy to edit inboth Microsoft Word and PowerPoint files, this training solution is anaffordable, one-time purchase and yours to reproduce as needed.

Get the BEST DEAL by purchasing this product aspart of the Ultimate Collection. Hugesavings on all the soft-skills training you'll ever need!

Extended Description

Learning Outcomes:

  • Identify the characteristics of assertive behavior and include them inyour interactions
  • Ask directly for what you need without being aggressive
  • Confront problem behaviors successfully
  • Create equitable compromises with employees and peers
  • Hold others accountable
  • Manage conflicts to achieve productive outcomes
  • Deal with difficult people effectively

Program Contents:

  • Principles of Effective Communication
  • Principles of Assertive Communication
  • Putting Assertiveness to Work
  • Handling Specific "Difficult" Personality Types

Classroom Version

  • 8 hours / One Day
  • Includes Instructor Guide, Participant Guide, PowerPointpresentation, Course Overview, Learning Summary, and CourseEvaluation
  • Also Included: Case Studies, Self-Assessments,Practice Exercises, Group Activities, and Action Plan

e-Learning Version

  • Approx. 1 hour 27 minutes
  • Includes PowerPoint presentation
  • Also Included: Quizzes and Case Study

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