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Training tools for developing great people skills.

Resolving Conflict At Work

Resolving Conflict At Work
Digital Download
Item ID:2710E1RCW

Improving Workplace Relationships

Components: Instructor Guide, Participant Guide, PowerPoint, Course Overview, Learning Summary, and Course Evaluation

Program Length: 4 hours / Half Day

Conflict is an inevitable part of work. Whether between individuals or teams, at some point, conflict will arise and need to be addressed. But resolving conflict doesn't need to be a negative experience, in fact, managing conflict can be a catalyst for positive change. This half-day program explores various work relationships and their impact on the employee, how business relationships can be managed to avoid unnecessary conflict, how to use effective resolution steps when conflict occurs, and how to deal with difficult people when managing conflict.

Learning Outcomes:

  • Recognize your network of relationships at work and your part in them
  • Positively manage business relationships to avoid unnecessary conflict
  • Use effective conflict-resolution steps when conflict occurs
  • Deal with difficult team members

Available as a classroom training program, Resolving Conflict at Work is part of the Reproducible Training Library , a full suite of unlimited-use content that?s downloadable, customizable, and reproducible. Easy to edit in both Microsoft Word and PowerPoint files, this training solution is an affordable, one-time purchase and yours to reproduce as needed.

Program Contents:

  • Understanding the "System"
  • Preventing Conflict from Occurring
  • Focusing on Team Relationships
  • Resolving Conflict Productively

Also Included:

  • Microsoft PowerPoint Presentation
  • Keys to Effective Listening
  • Four Steps of Conflict Resolutio
  • Action Plan

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