Javascript is currently disabled by your browser or firewall. This website will not function properly without Javascript enabled.


Training tools for developing great people skills.

Dealing with the Irate Customer DVD

Dealing with the Irate Customer DVD
In Stock
Item ID:4102E1DIC

Watch a Clip from the DVD

  • Video Clip 1
  • Video Clip 2
  • Video Clip 3

Duration: 21 minutes

Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers. When a kind greeting and an ounce of respect aren't enough, the techniques presented here can keep a situation from getting out of control. Rather than taking the matter personally, employees learn that they're in a position to solve problems and possibly even make someone's day a little bit brighter.

Recently Viewed Items