Listening with Intent: Mastering the Skills of Active Listening
by: Kate Ward
Components: Instructor Guide, Participant Guide, PowerPoint, Learning Summary, Course Overview, Course Evaluation
Program Length: 4 hours / Half Day
Who would you consider a great listener? What sets them apart from an average listener? You might say they show a sincere desire to understand what you have to say, they have an open mind, willing to have their assumptions and conclusions about your message corrected. These are all the signs of an active listener. It is someone who seeks to learn something new and because of that, remains fully engaged in the conversation. This program teaches you how to master the skills of active listening, so that you can produce important benefits for your team and your organization like minimizing misunderstandings, encouraging open communication, and increasing cooperation and collaborative problem solving.
Successful completion of this course will increase your ability to:
- Explore the process of active listening.
- Recognize common situations that block active listening.
- Identify personal filters that create obstacles to active listening.
- Understand cultural differences that form barriers to active listening.
- Discover ways to practice active listening in a conflict.
- Implement steps to regain the listenerís attention when it has drifted away.
Available as classroom training, as well as a self-study e-learning program, Listening with Intent is part of the Reproducible Training Library, a full suite of unlimited-use content that's downloadable, customizable, and reproducible. Easy to edit in both Microsoft Word and PowerPoint files, this training solution is an affordable, one-time purchase and yours to reproduce as needed.
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